We don’t issue a full refund.  We all know that trip arrangement usually incur costs (bank transaction fees, mobilization expenses, communication expenses, processing fees and even preparation of your meal and transport service if needed). TERMS AND CONDITIONS
  • Php500 reservation payment per head is required to be used  for the preparation of your.
  • Reservation Fees can be paid via PayPal, Bank deposit to our account, Western Union or any local payment processor such as Cebuana, ML Lhuillier or LBC. All deposits must be made in cash. If you opt for check deposit, you must do it at least 7 banking days prior to final trek date to ensure that the check would clear to our account within the required time. Clearing time that fall on or beyond the final trip date will not be process.
  • Payment details will be sent to you after receipt of your online registration form
  • After payment has been made, you must send us a payment advice either thru call, SMS or email. For documentation and traceability, we encourage doing it via email. You may scan the validated deposit slip and send it to us. We also require that you bring your deposit slip on the final trip date attached to the completed waiver form that we sent to you.
  • All reservation fee shall be deducted to the total trip package cost of your trip. Balances must be paid in cash and should be settled at the meet-up point on the actual trek date prior to final clearance and dispatching.
RE-BOOKING YOUR TRIP
  • Re-booking (re-scheduling) means you are not asking for a refund.
  • There will be no penalty or charge if you will re-book your trip at least 48 hours prior to your actual trip date. Re-booking means you will just move your trek schedule to a later date. This way we can also cancel our commitments to the drivers & personnel (guides, cooks, porters etc)
  • If you re-book your trip 1 day or on the actual trek date, cancellation charges below shall apply.
CANCELLATION DUE TO PERSONAL REASON
  • If you cancel your trip at least 2 days before the final trek date, you will get a 50% refund or 250php/head for individual cancellation.
  • 30% or 150php/head If you cancel your trip 1 day prior to your final trek date.
  • No refund if you cancel your trip on the actual trek date.
CANCELLATION DUE TO BAD WEATHER:
  • Both the Clients and Philippines Gateway Team has the obligation to keep track of the actual weather condition or volcanic alert.
  • We have no obligation if your trip will be cancelled due to bad weather in your area. We only consider the incoming Typhoons that will hit Taal Area or heightened Taal volcanic alert.
  • If there is a bad weather condition in your area and you think that flights or transport going to our area will be affected, you must inform us as soon as possible to avoid penalties. This way we can also cancel our commitments to the drivers & personnel (guides, cooks, porters etc)
  • Re-booking your trip at least 2 days before the final trip date due to bad weather will not incur penalties.
  • If you re-book your trip and cancel it afterwards, cancellation fee below will still apply
  • Notice of trip cancellations received 2 days before the final trip date; cancellation due to Personal Reason above shall apply.
  • Notice of trip cancellations received 1 day before or on the final tour date due to bad weather, we will issue 80% Refund or 400php/head (for local payments) 70% or 430php per head for PayPal and International bank transactions.
  • We issue refund thru our local bank if you’re a Filipino. If you’re a Filipino but pay us via PayPal, we will refund via local bank or PayPal less the specific charges mentioned above.
CANCELLATION PROCEDURE In the event that you have to cancel your trip due to unforeseen circumstances, we offer the following trip cancellation policy.
  • You have to fill up a refund form through this link CANCELLATION AND REFUND FORM
  • Send us the completed form with your name and bank details
  • You may call or send us an SMS to confirm your transaction
  • We will confirm your Refund request after receipt of the form
  • e will print and submit your completed Refund form to our management and staff to request the refund.
  • We will inform you via SMS and email after deposit has been made to your account
  • For local banks, It may take at least 3 days before the refund appear to your account
  • It may take several days for International bank transactions. We will send you the bank transaction details so you’ll be able to track it.
For your further queries, you may send your email to admin@philippinesgateway.com or text/call: Sun –   09328474247 ( Liza ) 09434089905 ( Au Yhemir ) Smart –  09206331222 ( Liza ) 09994047260 ( Au Yhemir ) Globe/TM – Phone # – 043 -7280327 043- 7031036 +6343731036 Add us and Skype us at: yhemir pampoza eliza.m.tam    

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